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We requested further communication evidence and clarification but received no response. Consequently, the complaint was rejected due to lack of player response. The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed.
There is no further information available and this complaint was left without a resolution. The player had won €3,000 and after successful verification, was able to withdraw €2,000. With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts.
The player requested a withdrawal that was supposed to be sent to his PayPal account. Later on, the PayPal had closed the player’s account with them claiming that he had used fake accounts to receive the money from. The player made a complaint 7 months after the issue occurred. He said he had requested a withdrawal, it was accepted and he received vouchers to his email.
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The data will be presented as JSON, this is a pre-formatted text-based output, meaning you can use it in as many ways as possible. You can use it to power your spreadsheets or your locally run betting models. Please note that once the API hits v1, it will be launched at an additional cost to OddAlerts. Betting on corners can be highly profitable, be that in-play using alerts or pre-match by catching value as early as possible. The corner value bets on OddAlerts are the newest addition to the value bets family, thanks to the latest probability model that’s geared towards the “Over 8.5 Corners” market.
The player from Germany was unable to withdraw his winnings as the casino had removed the VISA withdrawal option after he made a profit. The player had tried this process three times and waited for two weeks, but the issue remained unresolved. We attempted to investigate the player’s complaint, but due to a lack of response from the player, we were unable to proceed further and had to reject the complaint. The player from Egypt had had issues with his withdrawal request of $7,558 from betting winnings.
We currently have 27 complaints about this casino in our database. Because of these complaints, we’ve given this casino 10,111 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
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Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player’s funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino’s support team. After a prolonged wait, the player’s funds were finally cleared.
The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. 1xBET were allowed to use the players’ images even though players and managers are banned by the FA from having their own personal deal with gambling firms. The FA fined Everton’s Yerry Mina for appearing in a Colombian gambling advert.
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We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao. Consequently, we had to reject the complaint due to the player’s decision.
Player’s bonus has been awarded to the wrong deposit.
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The player from France had requested a withdrawal less than two weeks before submitting this complaint. The player claimed that the online casino confiscated his winnings of €49.32 from a welcome bonus, suspecting him of having multiple accounts. He argued that he only had one account and his identity had been verified successfully. The player also reported that he used a VPN, which looked not to be a problem.
The player from Germany asked the casino to get self-excluded due to his gambling addiction. He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded.
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Request
Despite multiple contacts with the casino and assurances of resolution within 24 hours, the issue had persisted for five days. We had advised the player to wait for 14 days, as withdrawal processing could take up to two weeks. After two weeks, the casino had informed that the withdrawals were rejected due to technical reasons and the funds had been returned to the player’s game account. The player from Japan had his account suspended and was unable to withdraw his balance. The casino had requested a screenshot of personal data from Sticpay’s website, which the player had found impossible to provide, thus hindering his withdrawal process.
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The casino then sent the player an email in which they promised to return his deposit. The mediator asked the casino to provide proof of these accusations and also did the player. Unfortunately, the casino never provided any proof and the case remained unresolved. The player, Maria, requested a withdrawal of $3,000 and was asked by the casino to send documents for verification via email. Shortly after that, her account was blocked and she was asked to send more documents via land mail, which cost her €50 to do so.
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The player from Argentina couldn’t redeem match bonus on his first deposit of the day. He was advised to place another deposit unfortunately, bonus was activated for the first, lower, deposit. The player struggles to verify his account for yet unknown reason. The player’s account got blocked and the balance was confiscated. Although the casino explained the situation, it was not able to provide us with the relevant evidence supporting its claims and decision. The regulator decided this case in favor of the casino, and we accept this final decision.
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Player accused of fraud, winnings withheld.
However, they failed to provide proof and have not replied to this complaint. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved.
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Vadims Mikeļevičs is an e-sports and biathlon enthusiast with years of writing experience about games, sports, and bookmakers. The player from Somalia had his account suspended after unsuccessful verification. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions. The player struggles to withdraw his money for unknown reason.
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Consequently, we had to reject the complaint due to lack of further response from the player. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction. The player had disputed this claim, stating they had never made such a declaration and had requested the payout of their winnings amounting to 4152 Brazilian real. The casino had claimed the player had requested the account blockage citing gambling addiction, and the request had come directly from the player’s authorized account. The casino had also mentioned that the player’s balance at the time of account blockage did not amount to 4152 reals. The player had been asked to provide a medical document confirming or refuting the gambling addiction to unblock the account.
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The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The complaint was rejected because the player did not respond to our messages and questions. The player from Peru is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Tunisia encountered a Google authentication problem that prevented him from accessing his casino account.
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But when he made a third request, he was finally asked to send documents for verification via land mail and email. After he sent those documents, the casino still didn’t pay him his winning. He contacted the casino numerous times when they just kept giving him the same answer, that they’ve been waiting for his documents.
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She had sent another set of documents to Mexico, but the issue had remained unresolved as the casino was awaiting the delivery. After a lack of response from the player to the team’s inquiries, the complaint had been rejected. The player from Tunisia had received a promo code from 1xbet’s telegram group, which yielded approximately 27€. Even though the bonus had been visible in his account, he had been unable to use it. His account had been verified since 2017 and this had been his first time receiving a promo code from the telegram group. Despite reaching out to 1xbet’s customer support, he had not received clear information.
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However, their support team is not responding to the player’s queries. After a closer examination, we ended up rejecting this complaint as unjustified. The player from New Zealand had been struggling to self-exclude from 1xBet.
Our site not only covers the big stories but also provides opportunities to everyone to share their stories. We also welcome the proposed reforms to focus on prevention, improve access to mental health services, and afford mental health with the same attention and focus as physical health. This is the predictability rating given to the league or competition by OddAlerts after monitoring the recent performance of value bets.
However, despite extending the response time frame, the player failed to respond. As a result, we were unable to investigate further and had to reject the complaint. The player from Argentina had his withdrawals blocked by 1xbet after some playing. The player explained his difficulty in providing the requested document due to mismatched addresses and planned to update his ID and utility bills.
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The player from Argentina has deposited money into casino account but the funds seem to be lost. The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player’s complaint as ‘unjustified’.
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Should be admitted that live-markets are as rich as usual markets. Multilanguage site is one of pros of this bookie too (you can choose between 42 languages). For Russian spoken people there is round the customer round-the-clock support service.
Despite contacting support, the casino did not get back to him for a longer time. Later, the player confirmed that the issue was resolved a few days after we asked the casino for help. The player from Ontario, Canada had reported that his casino account had been blocked after a friend had misused his phone.
The player made a few successful deposits and withdrawals during a two months period but after his last withdrawal request was made, his account was blocked. The casino asked him to send documents for verification but it was taking way longer than expected. For over two months period, the casino kept on asking the player to provide the documents all over, again and again, they even had two Skype phone calls. Later on, the player was accused of breaking multiple rules in the casino.
Though controversies have been connected to the company in the past, the bookie still draws players from markets all over the world. The player complained about getting repeatedly locked out of his account due to verification checks. Last time, his account got locked and he sent all required documents to the casino, but two weeks later, his situation hasn’t changed. The player from Malaysia complains about an uncertain issue. The player from Netherlands complains about an uncertain issue. The player from Belarus submitted all the required documents, but the casino is asking to send them by post.
The case, was successfully resolved, and the player passed through the verification process. The complaint was rejected as the player stopped responding. The player from Cambodia is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Poland deposited in the casino, but the amount wasn’t credited to the casino balance.
Later, the player informed us that they were allowed to make withdrawals but when we asked to confirm receiveng winnings, the player didn’t respond. Without confirmation from the player we were forced to reject the complaint. The player from France had reported an issue with the online casino platform, 1xbet, where his betting odds had been unexpectedly reduced.
We had also clarified that we handled complaints related to online casinos only and had limited insight into sports betting issues. Despite this, we had offered to contact the casino on the player’s behalf. The betting on sports games is considered in the world among the most attractive activities. The bettors can take care of their sportsbooks and place bets on well-known games.